Employment at the Polynesian Cultural Center
Polynesian Cultural Center (PCC) Employment for IWORK StudentsPrior to orientation week the PCC Managers and supervisors determine what openings are available based on students graduating or making changes for other reasons. During PCC orientation, the jobs are explained and students are given a list of jobs and asked to make a first, second and third choice. Students then interview for the employment of their choice.
PCC New Student OrientationAll Polynesian students are expected to try out as performers (Night Show, Canoe Show, Islands and Luaus). The Polynesian Cultural Center sponsors Latter-Day Saint Polynesian students to provide an authentic cultural experience and spiritual experience for the guests who come. The center is second only to Temple Square in Salt Lake City, Utah in the number of missionary referrals. Students at the PCC are emissaries of their country and of the church in sharing the joy of their island heritage and the peace and happiness they feel.
TrainingIWORK students receive several hours of training during New Student Orientation which is required before working at the Polynesian Cultural Center. Their first paycheck includes the PCC training hours. All students leave orientation with a job, including students with special needs. PCC, as their sponsor, receives information concerning individual students who may need work accommodations prior to their arrival. With prior information PCC can accommodate a small number of students with special needs per semester. These students would be identified in the application process. Upon arrival on campus a student with special needs is referred to Disabilities Services for further evaluation and support.
Pay CheckWhile most jobs begin at minimum wage ($10.10 an hour), some jobs such as dish washing may begin at a higher rate per hour and students working in reservations earn a commission. Some theater jobs and roles may pay $0.75-$1.00 more per hour. Student supervisors get an extra dollar per hour. Some hazardous jobs pay an additional $1.50 an hour. Jobs with tips may have a lower pay per hour.
BankStudents need a bank where their money can be deposited. At least one bank will be represented at New Student Orientation “One Stop.” Students also need a debit card to do laundry. Debit cards take up to two weeks to arrive in the mail. Students can buy a loaded card with $10 or more to use until their debit card arrives.
Setting up a payment plan with financial aid
IWORK payback is taken out of student earnings first and this plan can include taking out family contribution as well. Those living in the dormitory housing have $220 removed from their check every two weeks and those living in apartment style housing have $150 taken out of their checks. Students in apartment style housing have only one meal a day and have to purchase food for the other meals whereas students in dormitory style housing have a meal plan that includes three meals a day.
Students living in the Temple View Apartment (TVA) housing area will have $100 deducted from their paychecks every two weeks.
Support from Financial Aid for loans, etc.Students are not always able to meet financial obligations within the semester and therefore cannot register for next semester’s classes. To help students, the I-WORK office can set them up with a payment plan and clear them to register or help them with payment plans so they can meet other immediate obligations with money they earn.
PCC Department InternshipsProposed: One internship per department per semester.
Employee of the month AwardsStudents are recommended by their supervisors and managers for performance, dress and grooming at work. Each department has a budget with some funds for student recognition (ice cream, dinner at Island Buffet, goodies, etc.)
Performance Recognition by GuestsGuests sometimes write letters to the PCC about a particular student. The student is given a copy of the guest’s letter and a letter from PCC President Grace along with a certificate for free ice cream, dinner at Island Buffet, etc. depending on the performance. These letters are also placed in the student’s file to become a part of their portfolio.
Special RecognitionThe PCC offers up to thirty Cultural and Performance Awards of Excellence of up to $750 each to students identified as highly important and valuable to the core product of PCC (performance). Students performing in Luaus, Canoe Show, Islands and Night Show are eligible for these awards. Once identified students will most likely continue to receive the award until they graduate, unless their performance no longer exceeds expectation or they stop performing to get a different kind of job. These awards are based on performance during the semester and are generally used to pay the student’s family contribution. If there is money left after the contribution is paid, that money goes toward other expenses students may have.
Another employment recognition is the PCC Student Employee of the Year Award called the "Spirit of Aloha Award" which may be up to $5,000.
Poor PerformanceSometimes students lose sight of their goal and perform poorly or do not come to work on time or at all. A progressive disciplinary policy is used to address such problems. Poor performance and tardiness are addressed by supervisors with a plan to improve, teaching expectations and supervising improvement. It students continues to have trouble at work, managers get involved and attempts are made to help identified students improve. If students still fail to perform as expected, they may be suspended. Suspension results in loss of a job and student must find another job. If the suspension is a result of an Honor Code violation, the information is sent to the Honor Code Office at BYU–Hawaii. A suspension may possibly result in removal from the IWORK program and dismissal from school. Students can file an appeal.
If a student misses three days or shifts in a row without communicating with his supervisor (no show-no call), it is considered to be the student’s choice to quit his job. Such failure to communicate can lead to termination from their job as well as termination from the I-WORK program. In some cases a student may not be happy or capable in the job assigned. Those students may talk to their supervisor about applying for another job but it may be difficult without a good reference from their former supervisor and manager.
TransfersStudents are expected to stay with their job for the first year. If there are reasons to request a change of employment, students begin the process by talking with their supervisor, then with the manager and then with Matthew Widman if necessary to ameliorate the problem.
Students are expected to work at the Polynesian Cultural Center the first three years. A year prior to graduation, if there are job openings in their field at BYU–Hawaii, they may apply for the jobs. If the job is offered to the student, the student takes the letter to Matt Widman who must clear the change in employment. Students must follow protocol in terminating work at the PCC to be cleared to work at BYU–Hawaii